Residential Service Call Center (Monday - Friday 7am - 7pm)
(502) 589-1444

Power Outages/Downed Power Lines (24/7)
(502) 589-3500

Suspect a Gas Leak (24/7)
(502) 589-5511


Customer Service
(502) 587-0603

Public Works

Kentucky 811 (Before You Dig)

Building a deck, fence, home addition or putting in a pool? Planting some trees or shrubs to enhance the beauty of your home? Call Kentucky 811 before beginning any excavation or digging work in your yard. Kentucky 811 will notify the appropriate utilities to come out and locate the lines to help prevent accidental line cuts and dig-ins leading to interruptions of your service.

  1. Call 811 two business days prior to excavation
  2. Wait the required amount of time
  3. Respect the marks
  4. Dig with care

Dial 811 two business days prior to excavation.

Louisville Gas & Electric

Residential Service Call Center (Monday - Friday 7am - 7pm) (502) 589-1444
Power Outages/Downed Power Lines? (502) 589-3500 (24/7)
Suspect a Gas Leak? (502) 589-5511 (24/7)

LGE Main Page http://www.lge-ku.com/lge/
Report a Street Light Outage https://secure.lge-ku.com/common/CallCenterMail/contact_lge_streetlight.asp
Storm Outage Information http://www.lge-ku.com/storm/default.asp
Energy Efficiency Programs http://www.lge-ku.com/ee/default.asp
Plant a tree in the right place http://www.lge-ku.com/rsc/right_tree_right_place.pdf

Metro Sewer District

MSD Main Page http://www.msdlouky.org/
Online Customer Service: http://dp.msdlouky.org/DP1/Metroplex/Louisville/customerservice/selectbyservno.asp
MSD Contact us: http://www.msdlouky.org/contact/index.html

Call Customer Service at (502) 587-0603

MSD's 24 hour Customer Service Department is always available to answer any questions...

  • My sewer is backed up. What should I do?
  • Will you please explain my wastewater bill?
  • What is a sinkhole?

Louisville Water Company

Main Page: http://www.louisvilleky.gov/lwc/

Customer Service: (502) 583-6610, or 888-535-6262 (Toll Free)

Hours: Mon-Fri 8:00 AM - 7:00 PM
Online Customer Service: http://www.louisvilleky.gov/LWC/Customers/
Online Bill Pay: http://www.louisvilleky.gov/LWC/Customers/OnlinePaymentOptions.htm
FAQ: http://www.louisvilleky.gov/LWC/Customers/customer_service_faq.htm

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